For assistance with any questions, issues or concerns regarding your account, tickets or general inquiries about our services, please refer to the following support channels.
We provide a variety of ways for you to get help when you need it. Our customer support team is available to assist you during extended business hours aligned with local time in Australian regions where we operate.
You can reach us via phone, email or online contact forms, and in some cases through live chat integrated into our betting and lottery platforms. We aim to respond to your queries as quickly as possible, typically ranging from near-instant for live chat and phone to several business hours for email inquiries.
Our live chat feature allows you to get real-time assistance with any questions or issues you may be experiencing. Our support team is available via live chat during extended business hours aligned with local time in Australian regions where we operate.
If your issue requires detailed resolution, our team will direct you to the most appropriate channel for follow-up assistance.
You can email us using one of the contact forms on our website. Please be sure to include all relevant information about your issue in order to ensure we can provide accurate and timely assistance.
We aim to respond to all email inquiries within several business hours, although during peak periods this may take slightly longer. We appreciate your patience as our support team works diligently to resolve each inquiry promptly.
For answers to frequently asked questions (FAQs), please refer to our dedicated help centre page at <Victorian Lotteries-help-centre-page>. Our comprehensive resource library covers a wide range of topics related to our services, including how to use our platforms, account management and troubleshooting guidance.
If you cannot find the answer to your question in our FAQ section, feel free to contact us through any support channel listed above for further assistance.
For help with account verification issues or account-related queries not addressed within our FAQs, please do not hesitate to contact our dedicated account support team via live chat, email or through phone support. We will be happy to guide you through the process.
If you are experiencing difficulties with your gambling habits and feel it is affecting your daily life negatively, please contact our responsible gambling assistance team directly via email. We will direct you to a range of trusted support resources tailored for Australian residents.
If you encounter any technical issues with our platforms or experience difficulties accessing certain features, please refer to your user manual, FAQs section (above) and system notifications before contacting us. You can also get assistance from our dedicated customer support team via live chat, email, or phone.
We aim to troubleshoot and resolve technical issues promptly while maintaining seamless platform operation for all users.
If you have any concerns about your account status, past transactions, prizes won, or dispute with us regarding our services or products offered through Victorian Lotteries (Tatts/Tabcorp), please contact our dedicated complaints team via email.
When reaching out for assistance, kindly provide detailed information about your issue to enable our support team to assist you as quickly and efficiently as possible.
For further convenience, please note the following:
We appreciate your patience as we work diligently to provide you with timely and effective solutions.
